Tesco Bank suffers online banking meltdown with customers locked out of accounts

Tesco Bank suffers online banking meltdown with customers locked out of accounts

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TESCO Bank customers were locked out of their online accounts earlier today due to a technical glitch.

Customers were locked out of accounts online and through Tesco Bank’s app from 10.30am this morning.

Customers have been locked out of online banking accounts

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Customers have been locked out of online banking accounts

It is understood that credit and debit card payments were not affected.

A Tesco Bank spokesperson said: “We apologise to customers who couldn’t access online banking earlier today, service is now restored and service is back to usual.”

The glitch comes less than 24 hours after Tesco was forced to cancel thousands of grocery delivery orders.

Some shoppers had deliveries axed just half an hour before they were due to turn up.

Around 10 per cent of orders were affected by the error.

A post on its Twitter account said: “We apologise customers are currently unable to access online banking. We are working hard to resolve it.”

The bank, which was started in 1998, has over 8.1million customer accounts.

It started as a joint venture between Royal Bank of Scotland and Tesco but in 2008 the UK’s biggest supermarket bought out RBS’s share of the business.

A message on the bank’s website on the log-in page says: “Due to technical issues Online Banking is currently unavailable.

“We’re working hard to resolve the problem as quickly as possible.

“We apologise for any inconvenience and thank you for your patience.”

Earlier this year Tesco angered customers when it increased the price of click-and-collect orders by £2.

Previously shoppers were able to pick up groceries for free but they are now charged between £2 and £4 for same day collection.

Tesco isn’t the only bank to suffer problems. In April, customers of NatWest, Lloyds Bank and Halifax were all locked out of accounts and unable to get cash.

For many, the glitch happened on pay day ahead of the bank holiday weekend.

[“Source-ndtv”]