In January this year, LG acknowledged the bootlooping issue on its LG G4 smartphone and the company said that it will repair the affected devices. At the time, the company said there was a hardware fault with the devices that caused the issue. Now, the issue has come back to haunt the company as some reports claimed that the issue has presented itself on LG V20 smartphone as well. Interestingly, the company has reportedly come up with a different explanation this time around.
An LG official said that the bootlooping issue presented itself on LG V20 smartphone due to the fact that users are not using genuine USB Type-C cables with the phone, as per a report by news publication iT Chosen.
Recently, an article along with a video that showed LG V20 in an infinite loop was reportedly posted on internet community Kangang. The video showed the smartphone repeatedly restarting but not going beyond LG’s logo.
However, a Reddit user who goes by the username Nathan K and is familiar with USB Type-C peripherals doesn’t seem to agree with company’s claim, as pointed out by GSM Arena. Nathan K said that a third-party USB Type-C cable is highly unlikely to cause the bootlooping issue “unless exceptional situations arose.”
As there haven’t been many cases reported about the issue, we will have to wait and see if the company makes another acknowledgement of the issue or issues a warning against use of fake USB Type-C cables, if their use is indeed the reason for the issue.